Card Authorisation: By providing a card to be held on file, guests authorise us to charge for any damages, missing items, or excessive cleaning.
Reservation Confirmation: A deposit equivalent to one night’s accommodation is required at the time of booking. The remaining balance is due upon arrival.
Accepted Payment Methods: We accept payments via Eftpos, Visa, Mastercard, Bank transfers and Cash.
Please be advised that American Express is not accepted.
Deposit Variations: Please note that deposit requirements may differ for public holidays, third-party bookings, and group reservations.
Long Weekends: Full Payment will be required 4 weeks prior to any long weekends, if payment isn’t received your booking will be cancelled.
Administration & Cancellation Fee: A standard administration and cancellation fee of $20.00 will be applied to all cancellations (per unit/site).
Cancellations Within 7 Days of Arrival: If a booking is cancelled within 7 days of the scheduled arrival date, the deposit is non-refundable, plus a $20.00 administration and cancellation fee will be charged.
Cancellations More Than 7 Days Before Arrival: For cancellations made more than 7 days prior to the arrival date, a refund will be provided, minus the $20.00 administration and cancellation fee (per site/unit).
No-Show Policy: If you fail to arrive on your scheduled reservation date, your booking will be automatically cancelled, and the full remaining amount will be deducted.
Early Departures: No refunds will be issued for early departures.
Special Events & Public Holidays: A minimum stay requirement, along with a non-refundable and non-transferable deposit equivalent to 3 days, will apply to reservations during special events and public holidays.
This cancellation policy does not apply to third party/agent bookings. All cancellations of bookings made through third party agents, must be cancelled directly with the booking agent, and their cancellation policy applies.
Children aged 8 years or younger must be actively supervised by an adult (16 years or older) while in the pool area.
Children aged 10 years or younger must be actively supervised by an adult (16 years or older) in the handling arena.
Porta-cots are available for hire at a cost of $5 per cot, per stay. Please email us ahead of your stay to book.
Card on File: Guests staying in units are required to provide a valid credit or debit card at check-in to be held on file if they haven't already. Alternatively a $50 deposit can be paid via eftpos or cash and will be refunded upon departure.
Payment Upon Arrival: Full payment is due upon arrival and can be made via Eftpos, Visa, Mastercard, or Cash. American Express is not accepted.
Check-In Time: From 2:00 PM onwards.
Check-Out Time: By 10:30 AM.
Late Check-In: If you anticipate arriving after 7:00 PM, kindly contact reception by phone or email in advance to arrange a late check-in.
Pets must be kept on a leash while outdoors.
Please ensure you always clean up after your pet.
Users of the dog exercise area must follow the rules posted at the entrance.
Pets are not permitted on furniture in our units, Failure to comply with this policy will result in a $50 pet cleaning fee.
All kitchenware in your unit is provided for guest use during your stay.
Please insure all items are washed and returned to their original place within the unit prior to departure. Additional cleaning fees may apply if kitchenware is left excessively dirty.
Guests are responsible for all kitchenware during their stay and charges may apply for any damaged or missing items identified after check-out
Any applicable charges may be applied to the card held on file in accordance with our payment policy.
We trust that these policies will enhance your experience with us. Should you have any furtherquestions or need additional assistance, our team is happy to help.
